Trust Pilot
Call 0844 880 2290
Get a Quote Today  >

Frequently Asked Questions

Here are the answers to some of the most common questions we recieve about vehicle leasing, finance, contracts and other ins and outs. If you have a question, chances are the answer can be found here. If you're still unsure, please contact us and we'll do our best to help.

For our full terms and conditions, please click here

 

Q: What are the minimum and maximum contract lengths?

Our contract terms are normally for a minimum of 24 months or a maximum of 60 months although we may occasionally be able to offer shorter term deals.

Q: What is the minimum and maximum mileage allowance?

The minimum mileage allowance can be as low as 5,000 miles per annum going up to a maximum of 50,000 but is dependent on the funder.

Q: What are the eligibility requirements?

Private individuals must be over 18 years of age, been resident in the UK for a minimum of 3 years and on the electoral role at their current address. Companies applying for Business Contract Hire or other types of finance must have at least 1 UK based director or proprietor. There may be other criteria according to the specific offer you choose as we use a number of different funders to achieve the best price.

Q: What happens when I make an application for finance?

We will submit the application details to one of our funders who will perform a credit check on you or your organisation. 

Q: What will I need to supply with my application?

For private individuals we may require last 3 months bank slips and/or payslips and for organisations we may need you to supply the last full set of trading accounts.

Q: How long will it take to get a decision?

We will aim to inform you of the outcome within 48 hours of your application however this may be affected by the volume of applications at the time and any requests for clarification or further information.

Q:  How secure is your online application process?

All of the data will be encrypted from our server to the client machine using a SSL certificate to ensure the data is not put at risk. All data is then encrypted into our database, which is accessed by ourselves through the password protected section of the site.

Q: Are the vehicles brand new?

All vehicles we supply are new unless otherwise specified and benefit from full manufactures warranty. For commercial vehicle leasing customers we can also offer a range of specialised vehicles such as refrigerated vans or minibuses with wheelchair lifts and any other requirements.

Q: Do you supply any used vehicles?

Due to the exceptional level of discount we receive on new vehicles it is not normally cost effective to supply used vehicles although occasionally if we are offered an exceptional batch of quality cars we may put together a bespoke offer.

Q: Will you take my current vehicle in part exchange?

We do not take vehicles in part exchange although we may be able to put you in touch with a local dealer who could give you a price for your current vehicle.

Q: Do you require a deposit or payment in advance?

Sometimes a dealer will ask for a deposit to order the vehicle. This is very rare and is usually a) if the vehicle is of an unusual specification or colour or b) to secure a build slot of a vehicle which is yet to be released. We will notify you of this prior to you placing an order. The deposit will be payable directly to the dealer.  We change a document fee of £195 + vat (£234 including vat) at the point of issuing the finance agreement which is payable to us before delivery of the vehicle. The deposit or initial rental required by the finance company and detailed in your agreement is  payable directly to the finance company. This is usually taken by direct debit immediately after delivery of the vehicle.  days after delivery.

Q: What happens if I decide to cancel after ordering?

Once you have signed a purchase order for a specific vehicle and the order has been placed with our supplier you will be liable for cancellation charges normally equivalent to 3 x the monthly rental in addition to any loss incurred by the supplying dealership. Should you place a new or alternative order with us in the following 12 months we may at our discretion allow you to use the cancellation fee towards the initial payment.

Q: What paperwork will I need to complete or provide?

The contract agreements will be posted to you for completion and we will ask you to return them along with any proof of indentity, address or other information relating to the credit application that may be required by the funder such as driving licences, passports or utility bills. For business contract hire customers they will normal require proof of identification for one of the directors.

Q: How quickly will I receive my car after ordering?

This will depend if you have chosen a stock vehicle or if the vehicle is being factory built to your exact specification. You will also be required to sign and return any documents and initial payment to us before we can arrange a delivery date. Your account manager will give you an estimated delivery timescale upon placing your order.

Q: Can my local dealer supply the vehicle?

We prefer to use our network of preferred suppliers as we have agreed standards of service and an excellent pricing structure however we will negotiate with your local dealer if you would like us to and if they can meet the required terms then we can use them to supply cars or vans for commercial vehicle leasing.

Q: Will you deliver the vehicle?

We will deliver your vehicle anywhere on the UK mainland during our normal hours of business, Monday to Friday 9am to 5.30pm. Other delivery timeslots may be arranged if necessary but will be subject to availability. Most deliveries are driven although if you specifically request it we may be able to arrange a transporter in some circumstances although this may incur an additional cost.

Q: How are the monthly payments made?

Monthly payments are taken by direct debit and must be from a bank account that matches the name of the individual or organisation on the agreement.

Q: What happens if I want to return the vehicle before the end of my agreement?

If you want to end your agreement early you will normally be charged an early termination fee which will depend on how far into the agreement you are and the current mileage of the vehicle. It is also dependent on the type of finance you have chosen. The best thing is to contact us for guidance if you think you may need to do this.

Q: What happens at the end of the contract?

Depending on the type of contract you have chosen the vehicle will either be returned to the funder or you will make any final payments to retain ownership or dispose of the vehicle. Vehicles are expected to be returned in a reasonable condition as stated in the BVRLA Fair Wear & Tear guidelines a hard copy of which can be forwarded to you upon request from your Account Manager or Customer Service team. Commercial Vehicle leasing has it's own set of fair wear and tear standards so please request the appropriate document.

Q: What happens about collection of the vehicle at the end of the agreement?

We will normally arrange collection from an address specified by you anywhere in the UK mainland. It is however a clause of most finance agreements that they reserve the right to ask you to return the vehicle to them at the end although this is not normally enforced.

Q: What happens if I want to keep the car for longer?

Depending on the mileage of the vehicle we can obtain a quotation for you to extend the vehicle although the terms are dependent on the particular funder and is most commonly available to business contract hire customers.

Q: Will my vehicle have a warranty and what does that cover?

All new vehicles will come with a warranty the length of which is dependent on the vehicle you have chosen. Any manufacturing faults or defects that occur during this period will be repaired under the warranty and you will also benefit from roadside assistance for at least some of the warranty period.

Q: Who is responsible for the servicing and maintenance of the vehicle?

If you have chosen a non-maintenance contract then you will be required to service the vehicle in accordance with manufacturer's guidelines at your own expense and all servicing and repairs should normally be carried out by a main franchised service centre. If you have opted for a full maintenance contract then you will simply need to contact the funder who will arrange for the work to be carried out by an approved local supplier at no additional cost. Relief vehicles can also be included in the maintenance costs which is particularly beneficial for commercial vehicle leasing where a vehicle needs to be fit for the purposes of the business.

Q: What does a full maintenance contract include?

Full maintenance includes all routine servicing, repairs, maintenance and tyres required due to normal wear and tear throughout the term of your agreement subject to contracted mileage limitations. Most business contract hire customers doing over 10,000 mpa will choose to include this as will companies using our commercial vehicle leasing service.

Q: Who owns the vehicle?

This is dependent on the type of finance agreement you have chosen for full details please visit the finance options section of our website.

Q: Who is responsible for insuring the vehicle?

The individual or organisation named on the agreement is responsible for arranging fully comprehensive insurance on the vehicle for the entire duration or the contract. Visit our car & van insurance page to request a quote.

Q: Do you have a Code Of Conduct?

As members of the British Vehicle Rental & Leasing Association (BVRLA) we adhere to the Leasing Broker Members Code Of Conduct.  The code is the embodiment of what both we and the BVRLA stand for - quality, integrity and value for money.  We are committed to these principles and will honor them by our actions which reinforces the message of 'use only a BVRLA Leasing Broker Member' only then can you be assured of proper standards of quality, service and value. 

Q: Do you have a complaints handling procedure?

Although we strive for a problem free service we have a complaints procedure available on request. The BVRLA also offer a conciliation service for disputes that you are unable to resolve with its members.

Q: What is DPF?

DPF stands for Diesel Particulate Filter. a device designed specifically to remove diesel particulate matter (also known as soot) from the exhaust gas of a diesel engine. Wall-flow DPFs usually remove 85% or more of the soot; sometimes even 100% under certain conditions. Other filters are for single-use only, which should always be replaced once they get filled with ash accumulated over time.

Q: Do I need any safety equipment for travelling in Europe?

Most European countries have similar policies on what safety equipment you need to carry. Most items are compulsory, but sometimes certain items can be optional or not even covered at all. Here is a list of the following countries and their requirements:

France: 

  • Warning triangle
  • Hi-visibility vest
  • GB sticker
  • Beam deflectors
  • Bulb kit
  • Breathalyser (must be NF approved)

Germany:

  • Warning triangle (recommended)
  • Hi-visibility vest (recommended)
  • GB sticker
  • Beam deflectors
  • First aid kit (recommended, but DIN approved standard required)
  • Fire extinguisher (recommended)

Italy:

  • Warning triangle
  • Hi-visibility vest
  • GB sticker
  • Beam deflectors

Belgium:

  • Warning triangle
  • Hi-visibility vest
  • GB sticker
  • Beam deflectors
  • First aid kit (recommended)
  • Fire extinguisher (recommended)

Holland: 

  • Warning triangle
  • GB sticker
  • Beam deflectors
  • First aid kit (recommended)
  • Bulb kit (recommended)
  • Fire extinguisher (recommended)

Spain:

  • Warning triangle (two are recommended)
  • Hi-visibility vest
  • GB sticker
  • Beam deflectors
  • Bulb kit (recommended)

Austria:

  • Warning triangle
  • Hi-visibility vest
  • GB sticker
  • Beam deflectors
  • First aid kit
  • Bulb kit (recommended)

Ireland:

  • Warning triangle (recommended)
  • GB sticker
  • First aid kit (recommended)
  • Bulb kit (recommended)

Poland:

  • Warning triangle
  • GB sticker
  • Beam deflectors
  • First aid kit (recommended)
  • Bulb kit (recommended)
  • Fire extinguisher (recommended)

Denmark:

  • Warning triangle
  • GB sticker
  • beam deflectors
  • First aid kit (recommended)
  • Bulb kit (recommended)
  • Fire extinguisher (recommended)

Switzerland:

  • Warning triangle
  • GB sticker
  • Beam deflectors
  • First aid kit (recommended)
  • Bulb kit (recommended)
  • Fire extinguisher (recommended)
 

 

Facebook  Twitter googleplus Linkedin 

Alternativeroutefinance.com, alternativeroutefinance.co.uk and onlinecontracthire.com are trading name of Alternative Route Finance Limited, a company registered in England no 3891807
Registered Office 316 Portland Road, Hove, East Sussex BN3 5LP. Vat Reg No 768 6351 86.

Alternative Route Finance Ltd has relationships with a number of finance companies and can introduce you to one of our carefully selected panel of lenders. We will not refer you outside of this panel and we may receive a payment from the lender if you decide to enter into an agreement with them. We are licensed as a credit broker under the Consumer Credit Act 1974.  

Authorised and regulated by the Financial Conduct Authority. View our cookie policy  View our privacy policy.